1. We hope you love your purchase from Purscents, but if you’re not entirely happy, we accept returns provided the item is unopened, in their original packaging and in a resaleable condition. We offer a full refund less the original cost of delivery.

2. To start your refund process, please contact us within 14 days from delivery at hello@purscents.co.uk with the following information.

    1. Order Number
    2. Contact Number
    3. Reason for Return
    4. Photographic evidence (for damaged or incorrect items received)

On receipt of your email, we will get it touch to discuss next steps.  It is important that you get in touch with us prior to sending anything back to us.

3. Please note that if you choose to return an item that is not faulty, damaged, or incorrect, then unfortunately, you will be responsible for the delivery cost of the return to us.

4. We advise that you package the return securely and obtain proof of postage as we cannot accept any responsibility for the damage or loss of returns.

5.  Refunds will be processed once the parcel has reached us unopened, in their original packaging and in a resaleable condition. Any product that has been damaged while being returned, not in its original packaging or in a resalable condition, will not be refunded (unless otherwise agreed in writing).

6. We package all orders carefully to ensure its properly protected, but if your item is damaged on receipt, it’s not a problem. We will replace or refund your damaged products if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace products that have been used.

7. Please note that products purchased as a set can only be returned as a complete set, not as individual items.

8.  Return and refund claims will only be accepted on purchases made directly via our website (purscents.co.uk). If you bought the product from one of our stockists, please contact them directly to arrange your return.

9.  Refunds will be processed within 7 working days to the original method of payment

If you have any queries, or need any assistance, please feel free to get in touch at hello@purscents.co.uk and we will happily assist you.